Case Management of Abusive and Inappropriate Behaviour

About the Course

Case Management of Abusive and Inappropriate Behaviour is an OCB blended course which will address how to manage a complaint on abusive or inappropriate behaviours. The course consists of a self-learning part followed by live sessions. In the former, participants will cover the ethical principles, IPOB Standards of Case Management, reporting mechanisms, and guidelines for receiving a victim, whereas the latter will enable learning by interviewing the different parties involved, drawing conclusions, and making the final decision. To ensure a realistic setting, all parties will be played by professional actors, specialised in improvisation. 


TARGET AUDIENCE

This course is aimed at HoMs, HRCos, Field Cos, HR Managers, and HR/FIN Managers. 


DURATION 

The training will be offered twice in 2023: in April and in November (both versions will be in English). 

It will last in total 31 hours: 

  • 6h 30min for the preparation. This preparatory work is compulsory. It will start 5 weeks before the beginning of the course (ebriefing to complete, documents to read + quiz to answer, videos to watch + quiz, getting familiar with online tools that will be used during the course);  
  • 24h 30min for the online course itself (over 4 days organized in 1 week; 0900 - 1730 (CEST)). 

A full commitment for the complete duration of the course is essential. 

  • The first edition of the course will take place from April 24th to April 27th, 2023 (the preparation for this course will start on March 20th, 2023 to be completed by April 21st at the very latest). 
  • The second edition will take place from November 20th to November 23rd, 2023 (the preparation to be completed by November 17th, 2023).

Learning Objectives

This practical interactive virtual course will enable you to:  

  • apply OCB tools, techniques and procedures to manage a case of abusive or inappropriate behaviour 
  • exchange views, solutions and best practices with pairs and with behaviours and ethics referents 

List of Contents

This training will cover all the points linked to an investigation, from receiving a complaint to the closure of the case. 

Useful links:  

METHODOLOGY

  • Simulation with actors specialised in improvisation, debriefings, experience sharing, and learning from peers  
  • Use of online tools to enhance the experience, i.e. ebriefings, readings, videos, quizzes
EVALUATION

During the online course, participants will interview actors and will receive feedback on their interviewing skills. A debriefing will allow sharing experiences. A report will be issued by each working group. It will be read and commented by the team of facilitators, before an open discussion in plenary. 

CERTIFICATION

After successful completion of this course, participants will receive a certificate and digital badges awarded by MSF OCB.  

REQUIREMENTS/PREREQUISITES

  • Supervisor and participants accept to allocate time before/after the training event for the preparation and the follow-up of the learning activity  
  • For the 4 days of training, we strongly recommend that participants are reallocated at a place where they are fully free of duty (this period may be combined with a visit to the coordination team in the capital).  
  • Access to stable and reliable internet connection.  
  • The organisation of back-up for the participant is highly recommended.  
  • If travel to coordination is not possible, we recommend following the training from a different place than one's usual office. It will be an interactive training where participants will need to be fully involved and not interrupted.  
  • Please, speak with your HRDev to organise this safe learning environment.  
  • Motivation and supervisor approval are required for the entire duration of the course.  
ENROLMENT

  • Carefully read the course information, and organise a meeting with your supervisor/DA to discuss it.  
  • Supervisors must make sure participants are free of duty during the 4 days of the training.  
  • Send your application using the “Standard Application Form 2023” via your HRCo or DA to learning-ocb@brussels.msf.org.  

Deadline 

  • February 15th, 2023 for the edition of April 2023 
  • September 8th, 2023 for the edition of November 2023. 

Should you have any questions, please contact: learning-ocb@brussels.msf.org. 


RELEASE AND UPDATE

  • Release: March 2023 
  • Last update: March 2023 
OC VALIDATION

This course is validated by OCB (Garec team). 

TECHNICAL CONSIDERATIONS

The course is best completed on a computer, laptop or tablet.  

Hyperlinks or links to websites are not available if you have downloaded the course and are completing it offline. You will need to have internet access.

As this course includes some virtual sessions, you will need to have access to a large screen.